How Mantap Globals’ customer survey can help you
Mantap Globals’ customer surveys give you a deeper understanding of how the customer relationship looks, how satisfied and profitable customers can be maintained, and what factors are behind your dissatisfied customers.
Among other things, we investigate:
- Barter behavior
- Purchasing behavior
- Customer loyalty
- Habits and satisfaction
We always asses your needs and challenges in order to ensure that the survey gives you answers to what you need to know to better understand your customers.
Mantap Global can help you throughout the customer survey process. From designing a questionnaire – to the choice of data collection techniques – to analysis, interpretation and presentation of the report.
We use the Net Promoter Score (NPS) and Customer Satisfaction Index (CSI) methods.
Do you want to know more about Mantap Globals’ customer surveys? Contact us and we will tell you more.
A selection of our customers: Visit Stockholm, Bråvalla Festival, the Swedish Medical Association, Skandinaviska Enskilda Banken, Länsförsäkringar, Elite Hotels, Koneo etc.
Mantap Globals’ visitor surveys aim to give you relevant insights into how your visitors experienced the event, what they are experiencing well and what can be improved.
The experience industry continues to grow, which means that competition is getting tougher. It comes with new challenges and demands for the organizers. To continue delivering experiences that meet the needs of visitors, it is of utmost importance to keep up to date on what the visitors thought was good and what could be better.
By using Mantap Globals’ visitor survey you can ensure that your events evolve continuously and in the direction that visitors desire.
Swedish Festival Index
NEW – The Swedish Festival Index 2019 is now available for everyone, you can download the report in PDF format here.